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What if my pro wants to reschedule or cancel?

If your pro has reached out to you to reschedule, please work directly with them to find a time that works for both of you. We apologize for any inconvenience.

If your pro wishes to cancel, they have the ability to un-assign themselves from the booking. In that case, we'll do our best to make sure your original appointment is upheld with a pro who can make it.

Need help with something else? Don’t hesitate to reach out using the red chat icon at the bottom right of the page. You can chat with a live agent from 6am - 12am ET, or email us any time!

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